Shipping policy
Shipping Policy
At Alchemilla Artifacts, every garment is handcrafted in exceptionally small batches. Each Museum Acquisition is carefully prepared, inspected, and packaged before leaving our workshop to ensure it arrives in the condition intended.
Processing Time
Ready-to-ship garments are typically dispatched within 3–5 business days of your order being placed.
For Museum Acquisitions offered through pre-order, estimated dispatch dates are listed on the individual product page. Should production timelines change, we will notify you by email.
Orders are processed Monday through Friday, excluding Canadian public holidays.
Shipping
We ship both within Canada and internationally.
Shipping rates and available delivery options are calculated at checkout based on your destination.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Please note that estimated delivery times are provided by the shipping carrier and cannot be guaranteed.
Duties & Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Shipping Delays
While we carefully prepare every order, delivery times remain outside of our control once a shipment has been entrusted to the carrier. Delays caused by customs processing, weather conditions, carrier disruptions, or other unforeseen circumstances are not the responsibility of Alchemilla Artifacts.
Incorrect Shipping Information
Please ensure your shipping information is accurate before completing your order.
Alchemilla Artifacts cannot be responsible for delays, lost shipments, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to have been lost in transit, please contact us at info@alchemilla-artifacts.com within 7 days of the expected delivery date.
Where appropriate, we will work with the shipping carrier to investigate the shipment and determine the most suitable resolution.
Contact
If you have any questions regarding shipping or your order, please contact: